Exploring the Context Dependency of the PSM–Performance Relationship

Mikkel Lynggaard; Mogens Jin Pedersen; Lotte Bøgh Andersen

doi:10.1177/0734371X16671371

Exploring the Context Dependency of the PSM–Performance Relationship

Mikkel Lynggaard^*, Mogens Jin Pedersen, Lotte Bøgh Andersen

^*Corresponding author for this work

7 Citations (Scopus)

Abstract

The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users’ capacity to affect the organization’s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity

Original language	English
Journal	Review of Public Personnel Administration
Volume	38
Issue number	3
Pages (from-to)	332-354
ISSN	0734-371X
DOIs	https://doi.org/10.1177/0734371X16671371
Publication status	Published - 1 Sept 2018

Access to Document

10.1177/0734371X16671371

Cite this

@article{23f3bf619a1c41949406fe222e012ebf,

title = "Exploring the Context Dependency of the PSM–Performance Relationship",

abstract = "The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users{\textquoteright} capacity to affect the organization{\textquoteright}s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity",

author = "Mikkel Lynggaard and Pedersen, {Mogens Jin} and Andersen, {Lotte B{\o}gh}",

year = "2018",

month = sep,

day = "1",

doi = "10.1177/0734371X16671371",

language = "English",

volume = "38",

pages = "332--354",

journal = "Review of Public Personnel Administration",

issn = "0734-371X",

publisher = "SAGE Publications",

number = "3",

}

TY - JOUR

T1 - Exploring the Context Dependency of the PSM–Performance Relationship

AU - Lynggaard, Mikkel

AU - Pedersen, Mogens Jin

AU - Andersen, Lotte Bøgh

PY - 2018/9/1

Y1 - 2018/9/1

N2 - The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users’ capacity to affect the organization’s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity

AB - The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users’ capacity to affect the organization’s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity

U2 - 10.1177/0734371X16671371

DO - 10.1177/0734371X16671371

M3 - Journal article

SN - 0734-371X

VL - 38

SP - 332

EP - 354

JO - Review of Public Personnel Administration

JF - Review of Public Personnel Administration

IS - 3

ER -