Exploring the Context Dependency of the PSM–Performance Relationship

Mikkel Lynggaard; Mogens Jin Pedersen; Lotte Bøgh Andersen

doi:10.1177/0734371X16671371

Exploring the Context Dependency of the PSM–Performance Relationship

Mikkel Lynggaard^*, Mogens Jin Pedersen, Lotte Bøgh Andersen

^*Corresponding author af dette arbejde

7 Citationer (Scopus)

Abstract

The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users’ capacity to affect the organization’s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity

Originalsprog	Engelsk
Tidsskrift	Review of Public Personnel Administration
Vol/bind	38
Udgave nummer	3
Sider (fra-til)	332-354
ISSN	0734-371X
DOI	https://doi.org/10.1177/0734371X16671371
Status	Udgivet - 1 sep. 2018

Adgang til dokumentet

10.1177/0734371X16671371

Citationsformater

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abstract = "The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users{\textquoteright} capacity to affect the organization{\textquoteright}s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity",

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AB - The public service motivation (PSM) of public employees matters to their performance at work. Yet research on how context factors moderate the PSM–performance relationship is sparse. This article shows how the PSM–performance relationship may depend on two context factors: (a) the extent of work autonomy that a public organization provides its employees and (b) the service users’ capacity to affect the organization’s service provision. We test a set of moderation hypotheses using school data (teacher survey data with administrative data on schools and student). Using within-student between-teachers fixed effects regression, we find a stronger PSM–performance relationship in organizational contexts involving greater regulation of employee work autonomy for users with low to moderate user capacity

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