Citizen Perceptions of Procedural Fairness and the Moderating Roles of ‘Belief in a Just World’ and ‘Public Service Motivation’ in Public Hiring

TY - JOUR

T1 - Citizen Perceptions of Procedural Fairness and the Moderating Roles of ‘Belief in a Just World’ and ‘Public Service Motivation’ in Public Hiring

AU - Pedersen, Mogens Jin

AU - Stritch, Justin Michael

AU - Taggart, Gabel

PY - 2017/12

Y1 - 2017/12

N2 - This article expands our knowledge of how variation in public administrative processes affects citizen perceptions of procedural fairness (CPPF). Focusing on a specific administrative process—the selection and hiring process—we use a survey experimental design among 823 US citizens and examine the effect of a public hiring process involving the appearance of advocacy from an applicant's social contacts on CPPF. Moreover, we theoretically and empirically examine the moderating effects of two psychological constructs: ‘belief in a just world’ and ‘public service motivation’. We find that citizens rate the procedural fairness of a hiring situation much lower when the situation appears to be influenced by an applicant's social contacts. However, citizens who report stronger ‘belief in a just world’ have less concern with a hiring process marked by advocacy, whereas citizens with higher levels of ‘public service motivation’ have more concern

AB - This article expands our knowledge of how variation in public administrative processes affects citizen perceptions of procedural fairness (CPPF). Focusing on a specific administrative process—the selection and hiring process—we use a survey experimental design among 823 US citizens and examine the effect of a public hiring process involving the appearance of advocacy from an applicant's social contacts on CPPF. Moreover, we theoretically and empirically examine the moderating effects of two psychological constructs: ‘belief in a just world’ and ‘public service motivation’. We find that citizens rate the procedural fairness of a hiring situation much lower when the situation appears to be influenced by an applicant's social contacts. However, citizens who report stronger ‘belief in a just world’ have less concern with a hiring process marked by advocacy, whereas citizens with higher levels of ‘public service motivation’ have more concern

U2 - 10.1111/padm.12353

DO - 10.1111/padm.12353

M3 - Journal article

SN - 0033-3298

VL - 95

SP - 874

EP - 894

JO - Public Administration

JF - Public Administration

IS - 4

ER -