Understanding patient experience: a deployment study in cardiac remote monitoring

Tariq O. Andersen; Pernille R. D. Andersen; Anders C. Kornum; Trine M.  Larsen

doi:10.1145/3154862.3154868

Understanding patient experience: a deployment study in cardiac remote monitoring

Tariq O. Andersen, Pernille R. D. Andersen, Anders C. Kornum, Trine M. Larsen

Department of Computer Science

9 Citations (Scopus)

Abstract

The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.

Original language	English
Title of host publication	Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare
Editors	Nuria Oliver, Mary Czerwinski, Aleksandar Matic
Number of pages	4
Publisher	Association for Computing Machinery
Publication date	23 May 2017
Pages	221-230
ISBN (Print)	978-1-4503-6363-1
DOIs	https://doi.org/10.1145/3154862.3154868
Publication status	Published - 23 May 2017
Event	the 11th EAI International Conference - Barcelona, Spain Duration: 23 May 2017 → 26 May 2017

Conference

Conference	the 11th EAI International Conference
Country/Territory	Spain
City	Barcelona,
Period	23/05/2017 → 26/05/2017

Access to Document

10.1145/3154862.3154868

Cite this

Andersen, T. O., Andersen, P. R. D., Kornum, A. C., & Larsen, T. M. (2017). Understanding patient experience: a deployment study in cardiac remote monitoring. In N. Oliver, M. Czerwinski, & A. Matic (Eds.), Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare (pp. 221-230 ). Association for Computing Machinery. https://doi.org/10.1145/3154862.3154868

Understanding patient experience: a deployment study in cardiac remote monitoring. / Andersen, Tariq O.; Andersen, Pernille R. D.; Kornum, Anders C. et al.
Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. ed. / Nuria Oliver; Mary Czerwinski; Aleksandar Matic. Association for Computing Machinery, 2017. p. 221-230 .

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Andersen, TO, Andersen, PRD, Kornum, AC & Larsen, TM 2017, Understanding patient experience: a deployment study in cardiac remote monitoring. in N Oliver, M Czerwinski & A Matic (eds), Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. Association for Computing Machinery, pp. 221-230 , the 11th EAI International Conference, Barcelona, Spain, 23/05/2017. https://doi.org/10.1145/3154862.3154868

Andersen, Tariq O. ; Andersen, Pernille R. D. ; Kornum, Anders C. et al. / Understanding patient experience : a deployment study in cardiac remote monitoring. Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. editor / Nuria Oliver ; Mary Czerwinski ; Aleksandar Matic. Association for Computing Machinery, 2017. pp. 221-230

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