Abstract
The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.
| Original language | English |
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| Title of host publication | Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare |
| Editors | Nuria Oliver, Mary Czerwinski, Aleksandar Matic |
| Number of pages | 4 |
| Publisher | Association for Computing Machinery |
| Publication date | 23 May 2017 |
| Pages | 221-230 |
| ISBN (Print) | 978-1-4503-6363-1 |
| DOIs | |
| Publication status | Published - 23 May 2017 |
| Event | the 11th EAI International Conference - Barcelona, Spain Duration: 23 May 2017 → 26 May 2017 |
Conference
| Conference | the 11th EAI International Conference |
|---|---|
| Country/Territory | Spain |
| City | Barcelona, |
| Period | 23/05/2017 → 26/05/2017 |