Understanding patient experience: a deployment study in cardiac remote monitoring

Tariq O. Andersen; Pernille R. D. Andersen; Anders C. Kornum; Trine M.  Larsen

doi:10.1145/3154862.3154868

Understanding patient experience: a deployment study in cardiac remote monitoring

Tariq O. Andersen, Pernille R. D. Andersen, Anders C. Kornum, Trine M. Larsen

Datalogisk Institut

9 Citationer (Scopus)

Abstract

The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.

Originalsprog	Engelsk
Titel	Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare
Redaktører	Nuria Oliver, Mary Czerwinski, Aleksandar Matic
Antal sider	4
Forlag	Association for Computing Machinery
Publikationsdato	23 maj 2017
Sider	221-230
ISBN (Trykt)	978-1-4503-6363-1
DOI	https://doi.org/10.1145/3154862.3154868
Status	Udgivet - 23 maj 2017
Begivenhed	11th EAI International Conference on Pervasive Computing Technologies for Healthcare - Barcelona, Spanien Varighed: 23 maj 2017 → 26 maj 2017

Konference

Konference	11th EAI International Conference on Pervasive Computing Technologies for Healthcare
Land/Område	Spanien
By	Barcelona,
Periode	23/05/2017 → 26/05/2017

Adgang til dokumentet

10.1145/3154862.3154868

Citationsformater

Andersen, T. O., Andersen, P. R. D., Kornum, A. C., & Larsen, T. M. (2017). Understanding patient experience: a deployment study in cardiac remote monitoring. I N. Oliver, M. Czerwinski, & A. Matic (red.), Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare (s. 221-230 ). Association for Computing Machinery. https://doi.org/10.1145/3154862.3154868

Understanding patient experience: a deployment study in cardiac remote monitoring. / Andersen, Tariq O.; Andersen, Pernille R. D.; Kornum, Anders C. et al.
Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. red. / Nuria Oliver; Mary Czerwinski; Aleksandar Matic. Association for Computing Machinery, 2017. s. 221-230 .

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Andersen, TO, Andersen, PRD, Kornum, AC & Larsen, TM 2017, Understanding patient experience: a deployment study in cardiac remote monitoring. i N Oliver, M Czerwinski & A Matic (red), Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. Association for Computing Machinery, s. 221-230 , 11th EAI International Conference on Pervasive Computing Technologies for Healthcare, Barcelona, Spanien, 23/05/2017. https://doi.org/10.1145/3154862.3154868

Andersen, Tariq O. ; Andersen, Pernille R. D. ; Kornum, Anders C. et al. / Understanding patient experience : a deployment study in cardiac remote monitoring. Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. red. / Nuria Oliver ; Mary Czerwinski ; Aleksandar Matic. Association for Computing Machinery, 2017. s. 221-230

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