How May I Help You?: Questions, control and customer care in call centre telephone talk

Anna Kristina Hultgren; Deborah Cameron

How May I Help You? Questions, control and customer care in call centre telephone talk

Anna Kristina Hultgren, Deborah Cameron

Department of English, Germanic and Romance Studies

Original language	English
Title of host publication	Why Do You Ask? : The Function of Questions in Institutional Settings
Editors	Alice Freed, Susan Ehrlich
Publisher	Oxford University Press
Publication date	2010
Pages	322-342
ISBN (Print)	9780195306897
ISBN (Electronic)	9780198041900
Publication status	Published - 2010

Keywords

Faculty of Humanities
questions
control
customer
care
call centre
telephone talk

Cite this

How May I Help You? Questions, control and customer care in call centre telephone talk. / Hultgren, Anna Kristina; Cameron, Deborah.

Why Do You Ask? : The Function of Questions in Institutional Settings. ed. / Alice Freed; Susan Ehrlich. Oxford University Press, 2010. p. 322-342.

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research

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