@inbook{9eade034df0e4fb99bec0611cdd94093,
title = "How May I Help You?: Questions, control and customer care in call centre telephone talk",
keywords = "Faculty of Humanities, sp{\o}rgsm{\aa}l, styring , kundepleje, telefoncentral , telefonsamtale, questions, control, customer, care, call centre, telephone talk",
author = "Hultgren, {Anna Kristina} and Deborah Cameron",
year = "2010",
language = "English",
isbn = "9780195306897 ",
pages = "322--342",
editor = "Alice Freed and Susan Ehrlich",
booktitle = "Why Do You Ask?",
publisher = "Oxford University Press",
address = "United Kingdom",
}