Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan; Henning Pohl

doi:10.1145/3290607.3313084

Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan, Henning Pohl

Department of Computer Science

4 Citations (Scopus)

14 Downloads (Pure)

Abstract

Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

Original language	English
Title of host publication	CHI Conference on Human Factors in Computing Systems Extended Abstracts - CHI '19 EA
Number of pages	6
Publisher	Association for Computing Machinery
Publication date	2 May 2019
Pages	1-6
Article number	LBW0252
DOIs	https://doi.org/10.1145/3290607.3313084
Publication status	Published - 2 May 2019

Access to Document

10.1145/3290607.3313084

Muresan2019CHILBWFinal published version, 1.16 MB

Cite this

@inproceedings{ba6c60db1ce34d0fabd882fb24b6fbf5,

title = "Chats with Bots: Balancing Imitation and Engagement",

abstract = "Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.",

author = "Andreea Muresan and Henning Pohl",

year = "2019",

month = may,

day = "2",

doi = "10.1145/3290607.3313084",

language = "English",

pages = "1--6",

booktitle = "CHI Conference on Human Factors in Computing Systems Extended Abstracts - CHI '19 EA",

publisher = "Association for Computing Machinery",

}

TY - GEN

T1 - Chats with Bots: Balancing Imitation and Engagement

AU - Muresan, Andreea

AU - Pohl, Henning

PY - 2019/5/2

Y1 - 2019/5/2

N2 - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

AB - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

U2 - 10.1145/3290607.3313084

DO - 10.1145/3290607.3313084

M3 - Article in proceedings

SP - 1

EP - 6

BT - CHI Conference on Human Factors in Computing Systems Extended Abstracts - CHI '19 EA

PB - Association for Computing Machinery

ER -