Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan; Henning Pohl

doi:10.1145/3290607.3313084

Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan, Henning Pohl

Datalogisk Institut

4 Citationer (Scopus)

14 Downloads (Pure)

Abstract

Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

Originalsprog	Engelsk
Titel	CHI Conference on Human Factors in Computing Systems Extended Abstracts - CHI '19 EA
Antal sider	6
Forlag	Association for Computing Machinery
Publikationsdato	2 maj 2019
Sider	1-6
Artikelnummer	LBW0252
DOI	https://doi.org/10.1145/3290607.3313084
Status	Udgivet - 2 maj 2019

Adgang til dokumentet

10.1145/3290607.3313084

Muresan2019CHILBWForlagets udgivne version, 1,16 MB

Citationsformater

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