When Systems Loose their Identity: Equivocality and Sensemaking in ISD

TY - GEN

T1 - When Systems Loose their Identity

T2 - Equivocality and Sensemaking in ISD

AU - Bansler, Jørgen P.

AU - Havn, Erling C.

PY - 2004

Y1 - 2004

N2 - This paper reports a longitudinal study of the design and implementation of a Web-based groupware application. We studied the development of three versions of the application, and the preliminary discussions of the forth. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvisational action and bricolage (make do with the materials at hand) played a vital role in the development process, successfully within a small group of people, but less so when more, distributed people becsensemaking in IS development.

AB - This paper reports a longitudinal study of the design and implementation of a Web-based groupware application. We studied the development of three versions of the application, and the preliminary discussions of the forth. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvisational action and bricolage (make do with the materials at hand) played a vital role in the development process, successfully within a small group of people, but less so when more, distributed people becsensemaking in IS development.

M3 - Article in proceedings

SN - 951-564-192-6

BT - Proceedings of the 12th European Conference on Information Systems

PB - Turku School of Economics and Business Administration

CY - Turku, Finland

ER -