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Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study
Hejdi Gamst-Jensen,
Freddy K Lippert
,
Ingrid Egerod
Institut for Klinisk Medicin
14
Citationer (Scopus)
86
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Keyphrases
Telephone Consultation
100%
Interpersonal Communication
100%
Mixed-methods Study
100%
Non-normative
100%
Undertriage
100%
Out-of-hours Service
33%
Digestive
25%
Capital Region
16%
Problem Identification
16%
Handler
16%
Hotline
16%
Caller
16%
Underrepresentation
16%
Denmark
16%
Visual Cues
8%
Ambulance
8%
Electronic Patient Record
8%
Communication Patterns
8%
ICD-10 Codes
8%
Descriptive Statistics
8%
Face-to-face Communication
8%
Clinical Test
8%
Audio
8%
Emergency Department
8%
Copenhagen
8%
Computer Science
Telephone
100%
Problem Identification
33%