The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policy Makers.

Asmus Leth Olsen

doi:10.1080/15309576.2016.1071167

The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policy Makers.

Asmus Leth Olsen

13 Citationer (Scopus)

2192 Downloads (Pure)

Abstract

Performance information attaches numbers to the inputs, outputs, and outcomes of public services. Numbers are what separate performance information from other sources of information about public sector performance. In cognitive and social psychology, there are vast amounts of research on the profound effects of numbers on human attitudes and behavior. However, these insights are largely unexplored by scholars of performance information. The article introduces the importance of numerical psychology for the study of performance information. It is pointed out how numerical research both challenges existing beliefs about performance information and allows for the formulation of new hypotheses. These insights are relevant to all levels of study, including citizens, managers, and policy makers.

Originalsprog	Engelsk
Tidsskrift	Public Performance and Management Review
Vol/bind	39
Udgave nummer	1
Sider (fra-til)	100-115
Antal sider	16
ISSN	1530-9576
DOI	https://doi.org/10.1080/15309576.2016.1071167
Status	Udgivet - 2 jan. 2016

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Det Samfundsvidenskabelige Fakultet
Performance
PERFORMANCE INFORMATION

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10.1080/15309576.2016.1071167

NumericalPsychologyIndsendt manuskript, 223 KB

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The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policy Makers.

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