Quality Development in Healthcare: Participation vs. Accreditation

Jesper Simonsen; Morten Hertzum; John Damm Scheuer

doi:10.18291/njwls.v8iS3.105276

Quality Development in Healthcare: Participation vs. Accreditation

Jesper Simonsen, Morten Hertzum, John Damm Scheuer

Institut for Kommunikation - Forskning

3 Citationer (Scopus)

Abstract

For more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish health care sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organization and technology; further, we emphasize the differences in each approach's strategy and application.

Originalsprog	Engelsk
Tidsskrift	Nordic Journal of Working Life Studies
Vol/bind	8
Udgave nummer	S3
Sider (fra-til)	49-69
ISSN	2245-0157
DOI	https://doi.org/10.18291/njwls.v8iS3.105276
Status	Udgivet - 2018

Emneord

Det Humanistiske Fakultet

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10.18291/njwls.v8iS3.105276

Citationsformater

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title = "Quality Development in Healthcare: Participation vs. Accreditation",

abstract = "For more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish health care sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organization and technology; further, we emphasize the differences in each approach's strategy and application.",

keywords = "Faculty of Humanities, Participatory design, work organization and technology, Accreditation, Danish quality model, Effects-driven IT development",

author = "Jesper Simonsen and Morten Hertzum and Scheuer, {John Damm}",

year = "2018",

doi = "10.18291/njwls.v8iS3.105276",

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AU - Simonsen, Jesper

AU - Hertzum, Morten

AU - Scheuer, John Damm

PY - 2018

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AB - For more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish health care sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organization and technology; further, we emphasize the differences in each approach's strategy and application.

KW - Faculty of Humanities

KW - Participatory design

KW - work organization and technology

KW - Accreditation

KW - Danish quality model

KW - Effects-driven IT development

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DO - 10.18291/njwls.v8iS3.105276

M3 - Journal article

SN - 2245-0157

VL - 8

SP - 49

EP - 69

JO - Nordic Journal of Working Life Studies

JF - Nordic Journal of Working Life Studies

IS - S3

ER -

Quality Development in Healthcare: Participation vs. Accreditation

Abstract

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