TY - JOUR
T1 - Prevention of bullying and conflicts at work
T2 - Process factors influencing the implementation and effects of interventions
AU - Mikkelsen, E.G.
AU - Hogh, Annie
AU - OIesen, L.B.
PY - 2011
Y1 - 2011
N2 - Purpose - This paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions. Design/methodology/approach - The paper presents process evaluation data from an intervention study in two organizations. A quasi-experimental, process-oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings. Findings - Results indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified. Research limitations/implications - The use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups. Originality/value - The use of qualitative process-evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.
AB - Purpose - This paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions. Design/methodology/approach - The paper presents process evaluation data from an intervention study in two organizations. A quasi-experimental, process-oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings. Findings - Results indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified. Research limitations/implications - The use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups. Originality/value - The use of qualitative process-evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.
U2 - 10.1108/17538351111118617
DO - 10.1108/17538351111118617
M3 - Journal article
SN - 1753-8351
VL - 4
SP - 84
EP - 100
JO - International Journal of Workplace Health Management
JF - International Journal of Workplace Health Management
IS - 1
ER -