Abstract
This paper reports a case study of a software development project where an insurance sales system was developed. Two key persons in the project enforced usability work into the development process and usability work became a key success factor. The usability work was comprehensive and became a significant and integrated part of the development project, and it informed both the end product quality and the organization in which the system was implemented. The case study is based on interviews with six key persons in the project.
| Original language | English |
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| Number of pages | 4 |
| Publication status | Submitted - 2007 |