Abstract
Industrial usability work often fails to produce the expected impact on software products even though significant resources have been used on uncovering problems and suggesting improvements. So, it seems that feedback from industrial usability work lacks persuasiveness, i.e. it fails to convince the key stakeholders that actions need to be taken. This study reports from interviews with 26 stakeholders in software development projects. Our data suggests that the interviewees address usability using different perspectives and based on our observations we describe five such perspectives. Further, we discuss how applying different usability perspectives might inform the persuasiveness of usability work.
| Original language | English |
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| Title of host publication | Human-computer interaction -INTERACT 2007 : 11th IFIP TC 13 international conference, Rio de Jeneiro, Brazil, September 10-14, 2007, proceedings, Part I |
| Editors | Cécilia Baranauskas, Philippe Palanque, Julio Abascal, Simone Diniz Junqueira Barbosa |
| Number of pages | 5 |
| Publisher | Springer |
| Publication date | 2007 |
| Pages | 628-632 |
| ISBN (Print) | 9783540747949 |
| Publication status | Published - 2007 |
| Event | IFIP TC 134 international conference on human-computer interaction - Rio De Janiero, Brazil Duration: 10 Sept 2007 → 14 Sept 2007 Conference number: 11 |
Conference
| Conference | IFIP TC 134 international conference on human-computer interaction |
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| Number | 11 |
| Country/Territory | Brazil |
| City | Rio De Janiero |
| Period | 10/09/2007 → 14/09/2007 |
| Series | Lecture notes in computer science |
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| Number | 4662 |
| ISSN | 0302-9743 |