Communication roles that support collaboration during the design process

Diane H. Sonnenwald

doi:10.1016/0142-694X(96)00002-6

Communication roles that support collaboration during the design process

Diane H. Sonnenwald^*

^*Corresponding author for this work

Department of Communication

159 Citations (Scopus)

Abstract

It is widely acknowledged that design (and development) teams increasingly include participants from different domains who must explore and integrate their specialized knowledge in order to create innovative and competitive artefacts and reduce design and development costs. Thus communication, including integration of specialized knowledge and negotiation of differences among domain specialists, has emerged as a fundamental component of the design process. This paper presents 13 communication roles that emerged during four multidisciplinary design situations in the USA and Europe. These roles supported knowledge exploration and integration, collaboration, and task and project completion by filtering and providing information and negotiating differences across organizational, task, discipline and personal boundaries. Implications for design methods, tools and education are discussed.

Original language	English
Journal	Design Studies
Volume	17
Issue number	3
Pages (from-to)	277-301
Number of pages	25
ISSN	0142-694X
DOIs	https://doi.org/10.1016/0142-694X(96)00002-6
Publication status	Published - 1 Jul 1996

Keywords

Collaborative design
Communication
Design process
Teamwork

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Communication roles that support collaboration during the design process

Abstract

Keywords

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