A framework for the experience of meaning in human-computer interaction

TY - GEN

T1 - A framework for the experience of meaning in human-computer interaction

AU - Mekler, Elisa D.

AU - Hornbæk, Kasper

PY - 2019

Y1 - 2019

N2 - The view of quality in human-computer interaction continuously develops, having in past decades included consistency, transparency, usability, and positive emotions. Recently, meaning is receiving increased interest in the user experience literature and in industry, referring to the end, purpose or significance of interaction with computers. However, the notion of meaning remains elusive and a bewildering number of senses are in use. We present a framework of meaning in interaction, based on a synthesis of psychological meaning research. The framework outlines five distinct senses of the experience of meaning: connectedness, purpose, coherence, resonance, and significance. We illustrate the usefulness of the framework by analyzing a selection of recent papers at the CHI conference and by raising a series of open research questions about the interplay of meaning, user experience, reflection, and well-being.

AB - The view of quality in human-computer interaction continuously develops, having in past decades included consistency, transparency, usability, and positive emotions. Recently, meaning is receiving increased interest in the user experience literature and in industry, referring to the end, purpose or significance of interaction with computers. However, the notion of meaning remains elusive and a bewildering number of senses are in use. We present a framework of meaning in interaction, based on a synthesis of psychological meaning research. The framework outlines five distinct senses of the experience of meaning: connectedness, purpose, coherence, resonance, and significance. We illustrate the usefulness of the framework by analyzing a selection of recent papers at the CHI conference and by raising a series of open research questions about the interplay of meaning, user experience, reflection, and well-being.

KW - Meaning

KW - Meaning-making

KW - Meaningful interaction

KW - Meaningfulness

KW - User experience

UR - http://www.scopus.com/inward/record.url?scp=85067599423&partnerID=8YFLogxK

U2 - 10.1145/3290605.3300455

DO - 10.1145/3290605.3300455

M3 - Article in proceedings

AN - SCOPUS:85067599423

BT - CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery

T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019

Y2 - 4 May 2019 through 9 May 2019

ER -