TY - JOUR
T1 - The e-health literacy framework
T2 - A conceptual framework for characterizing e-health users and their interaction with e-health systems
AU - Norgaard, Ole
AU - Furstrand, Dorthe
AU - Klokker, Louise
AU - Karnoe, Astrid
AU - Batterham, Roy
AU - Kayser, Lars
AU - Osborne, Richard H.
PY - 2015/12/1
Y1 - 2015/12/1
N2 - In current e-health research and development there is a need for a broader understanding of the capabilities and resources required for individuals to use and benefit from e-health services, i.e. their e-health literacy. The aim of this study was to develop a new conceptualisation of e-health literacy with consideration of the experiences of a wide range of stakeholders and in alignment with current technologies. Concept mapping was used to generate a comprehensive and grounded model of e-health literacy. Concept mapping workshop participants included patients, health professionals and medical informatics experts. Eight workshops, carried out in Denmark and United Kingdom, generated 450 statements, separated into 128 clusters. Through an inductive structured analysis, seven domains were identified: 1. Ability to process information, 2. Engagement in own health, 3. Ability to engage actively with digital services, 4. Feeling safe and in control, 5. Motivation to engage with digital services, 6. Having access to systems that work, and 7. Digital services that suit individual needs. These empirically derived domains form an e-health literacy framework (eHLF) and provide new insights into the user's ability to understand, access and use e-health technologies. The eHLF offers a framework for evaluating an individual's or a population's capacity to understand, use and benefit from technology to promote and maintain their health. Such a framework also provides a potential checklist for the development and improvement of e-health services.
AB - In current e-health research and development there is a need for a broader understanding of the capabilities and resources required for individuals to use and benefit from e-health services, i.e. their e-health literacy. The aim of this study was to develop a new conceptualisation of e-health literacy with consideration of the experiences of a wide range of stakeholders and in alignment with current technologies. Concept mapping was used to generate a comprehensive and grounded model of e-health literacy. Concept mapping workshop participants included patients, health professionals and medical informatics experts. Eight workshops, carried out in Denmark and United Kingdom, generated 450 statements, separated into 128 clusters. Through an inductive structured analysis, seven domains were identified: 1. Ability to process information, 2. Engagement in own health, 3. Ability to engage actively with digital services, 4. Feeling safe and in control, 5. Motivation to engage with digital services, 6. Having access to systems that work, and 7. Digital services that suit individual needs. These empirically derived domains form an e-health literacy framework (eHLF) and provide new insights into the user's ability to understand, access and use e-health technologies. The eHLF offers a framework for evaluating an individual's or a population's capacity to understand, use and benefit from technology to promote and maintain their health. Such a framework also provides a potential checklist for the development and improvement of e-health services.
KW - e-Health
KW - Framework
KW - Interaction
KW - Literacy
KW - Technology
U2 - 10.34105/j.kmel.2015.07.035
DO - 10.34105/j.kmel.2015.07.035
M3 - Journal article
AN - SCOPUS:85000399026
SN - 2073-7904
VL - 7
SP - 522
EP - 540
JO - Knowledge Management & E-Learning: An International Journal
JF - Knowledge Management & E-Learning: An International Journal
IS - 4
ER -