The clinical work of secretaries: exploring the intersection of administrative and clinical work in the diagnosing process

Naja L Holten Møller; Signe Vikkelsø

doi:10.1007/978-1-4471-4093-1_3

The clinical work of secretaries: exploring the intersection of administrative and clinical work in the diagnosing process

17 Citationer (Scopus)

Abstract

Diagnostic work is often defined by the skill of clinicians whereas the contributions of non-clinicians, for example secretaries, tend to fade into the background. The secretaries are deeply involved in diagnostic work through the eligible administration of patients in the collaborative electronic information systems. This study explores the secretaries' role in diagnostic work, focusing specifically on the context of diagnosing cancer. It identifies four key activities of secretaries that are essential for diagnosing patients: We argue that the secretaries' role is positioned at the intersection of clinical and administrative practices and not limited to support of articulation work of clinicians and administrative work. Secretaries also carry out activities that fall under the core definition of clinical work. This clinical dimension of the secretaries' work, we argue, should be embedded in the design of collaborative systems to support the diagnosing process.

Originalsprog	Udefineret/Ukendt
Titel	From research to practice in the design of cooperative systems : results and open challenges
Antal sider	15
Forlag	Springer
Publikationsdato	2012
Sider	33-47
Kapitel	3
DOI	https://doi.org/10.1007/978-1-4471-4093-1_3
Status	Udgivet - 2012
Udgivet eksternt	Ja

FN’s Verdensmål

Dette resultat bidrager til følgende verdensmål

Adgang til dokumentet

10.1007/978-1-4471-4093-1_3

Citationsformater

The clinical work of secretaries : exploring the intersection of administrative and clinical work in the diagnosing process. / Møller, Naja L Holten; Vikkelsø, Signe.

From research to practice in the design of cooperative systems: results and open challenges. Springer, 2012. s. 33-47.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

@inproceedings{699c82fe62a049b18b877882a8fb8b5d,

title = "The clinical work of secretaries: exploring the intersection of administrative and clinical work in the diagnosing process",

abstract = "Diagnostic work is often defined by the skill of clinicians whereas the contributions of non-clinicians, for example secretaries, tend to fade into the background. The secretaries are deeply involved in diagnostic work through the eligible administration of patients in the collaborative electronic information systems. This study explores the secretaries' role in diagnostic work, focusing specifically on the context of diagnosing cancer. It identifies four key activities of secretaries that are essential for diagnosing patients: We argue that the secretaries' role is positioned at the intersection of clinical and administrative practices and not limited to support of articulation work of clinicians and administrative work. Secretaries also carry out activities that fall under the core definition of clinical work. This clinical dimension of the secretaries' work, we argue, should be embedded in the design of collaborative systems to support the diagnosing process.",

author = "M{\o}ller, {Naja L Holten} and Signe Vikkels{\o}",

year = "2012",

doi = "10.1007/978-1-4471-4093-1_3",

language = "Udefineret/Ukendt",

pages = "33--47",

booktitle = "From research to practice in the design of cooperative systems",

publisher = "Springer",

}

TY - GEN

T1 - The clinical work of secretaries

T2 - exploring the intersection of administrative and clinical work in the diagnosing process

AU - Møller, Naja L Holten

AU - Vikkelsø, Signe

PY - 2012

Y1 - 2012

N2 - Diagnostic work is often defined by the skill of clinicians whereas the contributions of non-clinicians, for example secretaries, tend to fade into the background. The secretaries are deeply involved in diagnostic work through the eligible administration of patients in the collaborative electronic information systems. This study explores the secretaries' role in diagnostic work, focusing specifically on the context of diagnosing cancer. It identifies four key activities of secretaries that are essential for diagnosing patients: We argue that the secretaries' role is positioned at the intersection of clinical and administrative practices and not limited to support of articulation work of clinicians and administrative work. Secretaries also carry out activities that fall under the core definition of clinical work. This clinical dimension of the secretaries' work, we argue, should be embedded in the design of collaborative systems to support the diagnosing process.

AB - Diagnostic work is often defined by the skill of clinicians whereas the contributions of non-clinicians, for example secretaries, tend to fade into the background. The secretaries are deeply involved in diagnostic work through the eligible administration of patients in the collaborative electronic information systems. This study explores the secretaries' role in diagnostic work, focusing specifically on the context of diagnosing cancer. It identifies four key activities of secretaries that are essential for diagnosing patients: We argue that the secretaries' role is positioned at the intersection of clinical and administrative practices and not limited to support of articulation work of clinicians and administrative work. Secretaries also carry out activities that fall under the core definition of clinical work. This clinical dimension of the secretaries' work, we argue, should be embedded in the design of collaborative systems to support the diagnosing process.

U2 - 10.1007/978-1-4471-4093-1_3

DO - 10.1007/978-1-4471-4093-1_3

M3 - Konferencebidrag i proceedings

SP - 33

EP - 47

BT - From research to practice in the design of cooperative systems

PB - Springer

ER -