TY - GEN
T1 - "Figure out how to code with the hands of others"
T2 - 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
AU - Matthiesen, Stina
AU - Bjørn, Pernille
AU - Petersen, Lise Møller
PY - 2014/1/1
Y1 - 2014/1/1
N2 - We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.
AB - We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.
KW - Articulation work
KW - Cultural blind spots
KW - Ethnographic study
KW - Global software development (GSD)
KW - Local work practices
UR - http://www.scopus.com/inward/record.url?scp=84898936767&partnerID=8YFLogxK
U2 - 10.1145/2531602.2531612
DO - 10.1145/2531602.2531612
M3 - Article in proceedings
AN - SCOPUS:84898936767
SN - 9781450325400
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 1107
EP - 1119
BT - CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
PB - ASSOCIATION FOR COMPUTING MACHINERY. JOU
Y2 - 15 February 2014 through 19 February 2014
ER -