Abstract
Pilot implementations provide users with real-work experiences of how a system will affect their daily work before the design of the system is finalized. On the basis of a pilot implementation of a system for coordinating the transport of patients by hospital porters, we investigate pilot implementation as a method for participatory design. We find that to foster participation and learning about user needs a pilot implementation must create a space for reflecting on use, in addition to the space for using the pilot system. The space for reflection must also exist during the activities preparing the use of the pilot system because the porters and nurses learned about their needs throughout the pilot implementation, not just during use. Finally, we discuss how the scope and duration of a pilot implementation influence the conditions for participation.
| Original language | English |
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| Title of host publication | OzCHI '14 Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design |
| Number of pages | 10 |
| Publisher | Association for Computing Machinery |
| Publication date | 2 Dec 2014 |
| Pages | 290-299 |
| ISBN (Electronic) | 978-1-4503-0653-9 |
| DOIs | |
| Publication status | Published - 2 Dec 2014 |
| Event | OzCHI 14: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design - Sydney, NSW, Sydney, Australia Duration: 2 Dec 2014 → 5 Dec 2014 Conference number: Prooceeding Ozchi '14 |
Conference
| Conference | OzCHI 14 |
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| Number | Prooceeding Ozchi '14 |
| Location | Sydney, NSW |
| Country/Territory | Australia |
| City | Sydney |
| Period | 02/12/2014 → 05/12/2014 |
| Series | Australasian Computer Human Interaction Conference. Proceedings |
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Keywords
- Faculty of Humanities
- Pilot implementation
- learning
- real-use experience