Trust and organisational effectiveness: discrepancies between users' service preferences and the library system's construction of their needs

Niels Ole Pors

9 Citations (Scopus)
Original languageEnglish
JournalPerformance Measurement and Metrics
Volume9
Issue number1
Pages (from-to)59 - 68
Number of pages10
ISSN1758-6925
DOIs
Publication statusPublished - 2008

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