TY - GEN
T1 - Socio-Technical HCI for Ethical Value Exchange: Lessons from India
AU - Abdelnour-Nocera, José
AU - Clemmesen, Torkil
AU - Hertzum, Morten
AU - Singh, Dineshkumar
AU - Singh, Veerandra Veer
PY - 2019
Y1 - 2019
N2 - Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without stereotyping badly, what socio-technical HCI methods fit the local context, and how to make the design sustainable in the face of current planetary challenges (e.g., climate change)? We discuss a socio-technical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange where value extraction is not dominated by one party but equally shared across all stakeholders. We introduce an ongoing case of a digital service to support fishers in Alibaug, India. As a multidisciplinary team of researchers we evaluate the socio-technical infrastructure surrounding a mobile app to support sustainable fishing. This is done through the lens of HWID by highlighting inwardly and outwardly socio-technical relations between human work and interaction design. We conclude by highlighting the value of a context sensitive, ethical socio-technical framework for HCI.
AB - Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without stereotyping badly, what socio-technical HCI methods fit the local context, and how to make the design sustainable in the face of current planetary challenges (e.g., climate change)? We discuss a socio-technical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange where value extraction is not dominated by one party but equally shared across all stakeholders. We introduce an ongoing case of a digital service to support fishers in Alibaug, India. As a multidisciplinary team of researchers we evaluate the socio-technical infrastructure surrounding a mobile app to support sustainable fishing. This is done through the lens of HWID by highlighting inwardly and outwardly socio-technical relations between human work and interaction design. We conclude by highlighting the value of a context sensitive, ethical socio-technical framework for HCI.
KW - Faculty of Humanities
KW - socio-technical
KW - human work interaction design
KW - ethical value exchange
U2 - 10.1007/978-3-030-19115-3_19
DO - 10.1007/978-3-030-19115-3_19
M3 - Article in proceedings
SN - 978-3-030-19114-6
T3 - IFIP Advances in Information and Communication Technology
SP - 229
EP - 240
BT - ICT4D 2019: Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries
A2 - Nielsen, P.
A2 - Kimaro, H.
PB - Springer
CY - Cham
ER -
