On the ambiguity of quality of service and quality of experience requirements for eHealth services

TY - GEN

T1 - On the ambiguity of quality of service and quality of experience requirements for eHealth services

AU - Ullah, Muhammad

AU - Fiedler, Markus

AU - Wac, Katarzyna

PY - 2012/7/2

Y1 - 2012/7/2

N2 - The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.

AB - The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.

KW - eHealth

KW - end-to-end communication system

KW - expectations

KW - QoE

KW - QoS

KW - user acceptance

KW - user perception

UR - http://www.scopus.com/inward/record.url?scp=84862900161&partnerID=8YFLogxK

U2 - 10.1109/ISMICT.2012.6203030

DO - 10.1109/ISMICT.2012.6203030

M3 - Article in proceedings

AN - SCOPUS:84862900161

SN - 9781467312349

BT - 2012 6th International Symposium on Medical Information and Communication Technology, ISMICT 2012

T2 - 2012 6th International Symposium on Medical Information and Communication Technology, ISMICT 2012

Y2 - 25 March 2012 through 29 March 2012

ER -