Abstract
Increasingly, we use mobile applications and services in our daily life activities, to support our needs for information, communication or leisure. However, user acceptance of a mobile application depends on at least two conditions: the application's perceived experience, and the appropriateness of the application to the user's context and needs. However, we have a weak understanding of a mobile user's quality of experience (QoE) and the factors influencing it. This article presents a 4-week-long 29-Androidphone- user study, where we collected both QoE and the underlying network's quality of service measurements through a combination of user, application, and network data on the user's phones. We aimed to derive and improve the understanding of users' QoE for a set of widely used mobile applications in users' natural environments and different daily contexts. We present data acquired in the study and discuss implications for mobile applications design.
| Original language | English |
|---|---|
| Journal | I E E E Communications Magazine |
| Volume | 50 |
| Issue number | 4 |
| Pages (from-to) | 48-56 |
| Number of pages | 9 |
| ISSN | 0163-6804 |
| DOIs | |
| Publication status | Published - Apr 2012 |
| Externally published | Yes |