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‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style
Anna Kristina Hultgren
Department of English, Germanic and Romance Studies
23
Citations (Scopus)
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Dive into the research topics of '‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style'. Together they form a unique fingerprint.
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Arts & Humanities
Speech Style
100%
Rapport
72%
Workers
40%
Indexicality
29%
Politeness
26%
Two Cultures
26%
Philippines
23%
Denmark
22%
Hong Kong
20%
Language
20%
Paradigm
16%
English People
16%
Interaction
12%
Social Sciences
call center
89%
customer
58%
worker
42%
politeness
27%
lending
24%
Philippines
21%
Denmark
21%
Hong Kong
18%
paradigm
14%
interaction
10%