Balancing priorities: a field study of coordination in distributed elder care

TY - GEN

T1 - Balancing priorities

T2 - 49th Hawaii International Conference on System Sciences

AU - Mønsted, Troels

AU - Johansen, Andreas Kaas

AU - Lauridsen, Frederik Vahr Bjarnø

AU - Manea, Vlad

AU - Slavin-Borovskij, Konstantin

N1 - Conference code: 49

PY - 2016

Y1 - 2016

N2 - Within elder care, an increased distribution of care poses strong requirements on the ability of health providers, to coordinate their activities across organizational boundaries. However, existing care administration systems do not offer sufficient support for collaboration and coordination among a heterogeneous ensemble of care providers. In this paper, we present findings from a field study of coordinative work in distributed elder care in Denmark. The purpose of this study is to further our understanding of the coordinative challenges of distributed elder care, and to inform design of new care administration systems. Overall, we found that caregivers at the care center fulfill a crucial role in prioritizing the scheduled activities in cases where opposed interests occur, which indicates a need for a care administration system, that not only supports the meticulous planning of activities, that are needed by the healthcare system, but also the work involved in balancing priorities.

AB - Within elder care, an increased distribution of care poses strong requirements on the ability of health providers, to coordinate their activities across organizational boundaries. However, existing care administration systems do not offer sufficient support for collaboration and coordination among a heterogeneous ensemble of care providers. In this paper, we present findings from a field study of coordinative work in distributed elder care in Denmark. The purpose of this study is to further our understanding of the coordinative challenges of distributed elder care, and to inform design of new care administration systems. Overall, we found that caregivers at the care center fulfill a crucial role in prioritizing the scheduled activities in cases where opposed interests occur, which indicates a need for a care administration system, that not only supports the meticulous planning of activities, that are needed by the healthcare system, but also the work involved in balancing priorities.

UR - http://www.scopus.com/inward/record.url?scp=84975513067&partnerID=8YFLogxK

U2 - 10.1109/HICSS.2016.124

DO - 10.1109/HICSS.2016.124

M3 - Article in proceedings

AN - SCOPUS:84975513067

SP - 970

EP - 978

BT - Proceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016

PB - IEEE

Y2 - 5 January 2016 through 8 January 2016

ER -