Socio-Technical HCI for Ethical Value Exchange: Lessons from India

TY - GEN

T1 - Socio-Technical HCI for Ethical Value Exchange: Lessons from India

AU - Abdelnour-Nocera, José

AU - Clemmesen, Torkil

AU - Hertzum, Morten

AU - Singh, Dineshkumar

AU - Singh, Veerandra Veer

PY - 2019

Y1 - 2019

N2 - Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without stereotyping badly, what socio-technical HCI methods fit the local context, and how to make the design sustainable in the face of current planetary challenges (e.g., climate change)? We discuss a socio-technical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange where value extraction is not dominated by one party but equally shared across all stakeholders. We introduce an ongoing case of a digital service to support fishers in Alibaug, India. As a multidisciplinary team of researchers we evaluate the socio-technical infrastructure surrounding a mobile app to support sustainable fishing. This is done through the lens of HWID by highlighting inwardly and outwardly socio-technical relations between human work and interaction design. We conclude by highlighting the value of a context sensitive, ethical socio-technical framework for HCI.

AB - Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without stereotyping badly, what socio-technical HCI methods fit the local context, and how to make the design sustainable in the face of current planetary challenges (e.g., climate change)? We discuss a socio-technical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange where value extraction is not dominated by one party but equally shared across all stakeholders. We introduce an ongoing case of a digital service to support fishers in Alibaug, India. As a multidisciplinary team of researchers we evaluate the socio-technical infrastructure surrounding a mobile app to support sustainable fishing. This is done through the lens of HWID by highlighting inwardly and outwardly socio-technical relations between human work and interaction design. We conclude by highlighting the value of a context sensitive, ethical socio-technical framework for HCI.

KW - Faculty of Humanities

KW - socio-technical

KW - human work interaction design

KW - ethical value exchange

U2 - 10.1007/978-3-030-19115-3_19

DO - 10.1007/978-3-030-19115-3_19

M3 - Article in proceedings

SN - 978-3-030-19114-6

T3 - IFIP Advances in Information and Communication Technology

SP - 229

EP - 240

BT - ICT4D 2019: Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries

A2 - Nielsen, P.

A2 - Kimaro, H.

PB - Springer

CY - Cham

ER -